Getting in touch with a software company often feels harder than it should. You might know something is not working, perhaps a manual process, a clunky system, or a spreadsheet that has grown far beyond its original purpose. Turning that into a clear brief, budget, or plan can feel daunting.

Most organisations do not need more software. They need fewer workarounds, less manual effort, and systems that quietly support how they already work. The challenge is usually figuring out what the right next step is, without having to become a technical expert along the way.

We work with organisations who want to improve how things run without adding unnecessary complexity. This page explains what it is like to work with us, how conversations usually start, how projects are scoped and quoted, and what the process looks like from first contact through to delivery. The aim is to remove uncertainty, so you can decide whether working together feels like the right fit, without needing everything figured out in advance.

The first conversation

The first step is a simple, informal conversation. There's no expectation that you arrive with a detailed brief or any technical knowledge - that's our job to figure out. This might be a short phone call, video chat, or a few messages, depending on what feels easiest. We understand that running a business is time-consuming, so we'll work around your schedule.

The aim is to understand how your organisation currently works, where things feel inefficient or limiting, and what you're trying to achieve. We'll ask questions, listen carefully, and help clarify the problem if it's still a bit fuzzy.

This often leads to practical outcomes such as simplifying internal processes, replacing fragile spreadsheets, reducing repetitive admin work, or improving visibility through clearer reporting, always focused on solving the underlying problem rather than adding unnecessary complexity.

If it feels like a good fit, we'll suggest a practical next step. If not, we'll say so honestly. Either way, there's no obligation and no pressure to commit at this stage.

Scoping & quoting

Once we have a shared understanding of what you're trying to achieve, we'll put together a clear outline of the work involved. This focuses on outcomes rather than technical detail, and defines what's included, what isn't, and how the project will be approached.

You'll receive a straightforward quote based on the agreed scope, along with an estimated timeline. We aim to keep things flexible where possible, while being clear about boundaries so there are no surprises later on.

If things change as the project develops (which sometimes happens) we'll talk it through before any additional work is carried out. We believe in open, honest conversations, and making sure you're comfortable with both the direction and the cost before moving forward.

Communication during the project

Clear, straightforward communication is a fundamental part of how we work. We take ownership of the project and manage the technical detail, but you'll always know what's happening, what's coming next, and when we need input from you. We keep things simple and avoid unnecessary jargon.

We'll agree upfront how we communicate - whether that's email, messages, or occasional check-ins, and we will tailor this to suit your preferences and availability. Our aim is to minimise the time and effort required from you, while keeping the project moving smoothly in the background.

If questions or decisions come up, we'll explain the options clearly, highlight the trade-offs, and recommend a sensible path forward so you're never left to figure things out on your own.

When we're a good fit (and when we're not)

We do our best work with organisations that value clear communication, thoughtful decision-making, and practical, well-built solutions. If you're looking for a collaborative partner who takes the time to understand how your business works, and then applies the right technology to support it, we're likely to be a good fit.

Our pricing is clear, realistic, and proportionate to the work involved. Because we're a small, independent consultancy, our costs aren't inflated by agency overheads or unnecessary layers, which means better value and more direct access to the person doing the work.

We focus on long-term value rather than volume delivery or rushed, lowest-cost work. If you're looking for something built carefully and priced fairly, we're a strong fit. If you need high-volume production or agency-style delivery, another provider may be better suited, and we'll always be honest about that.

Above all, we aim to form long-term, positive working relationships built on trust, clarity, and doing the right thing, even when that means recommending a different path. If this sounds like the kind of working relationship you're looking for, feel free to get in touch for an initial conversation.